I have a bit of a silver story as well. Sold some on ebay shipped it out and it showed delivered and they guy tried coming after me that I didn't send it. I really think they where just trying to get me to send more told them to takeit up with the shipping company as it was insured. I stopped doing it after that though.
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Oh no, that's a terrible story. Once there is tracking information, the claim cannot be made the it was never sent. I don't blame SD Bullion at all, they've been great.