Hey @sptalk,
there is no need to send screenshots or to make demands. Ask nicely and give us some time to respond!
We've gone ahead and refunded 5 STEEM.
Also, a friendly tip: don't promote low quality posts to 50$+. You'll get blacklisted from Smartsteem if you do that!
Regards,
@smartsupport
Dear sir I also send two times request with memo and lots of time spent but not come any reply then I act like this. I am really sorry for my behaviour please.remove your downvote with my comment . I want to edit my comment