In some cases, yes, you should not mute. I myself come from a online gaming background, and the ammount of trolls I have encountered helped me learn the beauty of muting people. The "click my link" kinda guy I simply ignore, no need to press any buttons, but for rude or trolling behaviour, I hit the ignore button without a second thought.
Wish I could do that in real life sometimes :D
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Yes, I see your point. Never was trolled much myself. I guess I will only flag serial spammers. Flagging is just as unnatural for me as muting :)