So, you say, if customers are saying new system is making problems, then they are no longer customers but upset people? Then, you say, Splinterlands listening to the issues and is focusing on customers (requests), most probably IMO you are showing here that only 'mavericks' are customers that are listened by Splinterlands? Come on!
Most notably thing is that a problem manifested in top league was only moved to low levels leagues, not solved, most probably IMO thinking that nobody would complain. I am sure that these low leagues are customers, and greater in numbers, that are also equally intelligent humans. Read
https://peakd.com/splinterlands/@miloshpro/re-splinterlands-qgc5wb
Also read all comments by all customers.