Now that is a little disappointing from coinpayments to be honest.
What business accepts payments and afterwards tells the purchaser that they nees more info to implement it, when other exchanges haven't had any issues with it?
Seems kind of unprofessional to me, they should atleast return your payment in that case.
Yeah I did get a refund on the amount and I'm sitting on it until we come up with enough documentation so STEEM isn't too confusing or whichever excuse they figured merited the not enough info response. :/