No problem @scrooger. You deserve it and it shows. There are two sides (at least) that I consider before giving my support.
- The quality of the service. Meaning its purpose and effectiveness. A+ there.
- The demeanor of the support staff. A++ there.
It's not all about the service, but the people who run it. I've never seen anyone on your team treat people with anything but the utmost respect and consideration.
Appreciate it man, means a lot. Will be sharing this comment in our meeting room!