I had to download remote desktop software to walk people through the different parts of the process, basically just taking over their computers and doing it for them. When it comes to that, good indicator the system isn't designed right lol
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Good grief, that is a bit crazy, isn't it! I'm trying to help a friend with it when I see her, but even being there to walk her through is awkward. She asks how to do something and instead of clicking one simple button it's a string of things. Yes, I'd say very much an indicator the system needs to change.
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