Steemit Inc. seems to be focussed on easy on-boarding processes and on promotion to increase the total number of users, while ignoring user experience and user retention, and the image of "scheming at the top, pennies at the bottom" that, true or not, is spread by disgruntled users.
Some expectation management (you mentioned elsewhere), a better Steemit with more social-media functionality, measures to reduce the number of slippery, scheming reward-pool rapists, and a more flat income distribution where eventual income is less dependent on how much you already have or even a cap on maximum pay per post (filthy socialist, me, go on, say it) would go a long way to reduce the number of disgruntled users who don't do Steemit's image much good even if they are wrong.