Dear users of OpenLedger.io platform, traders and crypto-enthusiasts,
In response to requests regarding STEEM and SBD coins delisting and their gateways closure that took place in August 2019, we would like to inform you about the following.
The main function of our trade platform is to provide our customers with high-class service of assets exchange options. As in any other commercial organization, one of the business goals of OpenLedger.io is receipt of profit. Based on the results of the technical and economic audit of gateways performance in the present year, the platform management have decided to shut down six gateways and to stop support of several assets in August 2019. STEEM and SBD were included into the list of gateways and assets planned for disabling.
The announcement about the shutdown of support of these assets was published 6 August, 2019. To inform as many people as possible and to give our customers sufficient time for the specified assets withdrawal, the announcement was published on all our official channels of communication. Our official channels of communication include Telegram, Twitter, Discord, News block on the trade platform OpenLedger.io, Reddit and our news Blog. Asset users were granted 14 days to withdraw the specified assets.
We would like to draw your attention to the fact that the procedure of gateways closure and assets support disabling was carried out in full compliance with applicable legislation and Terms of Service, namely paragraph 6 of Terms of Service by OpenLedger:
"OpenLedger may at any time, with or without prior notice to users, remove any Asset from display or accessibility through its Platform for any business or regulatory reason that it may deem appropriate."
Actions, such as gateway shutdown or asset support disabling, are commonly used and are often practiced by decentralized and centralized trading platforms. After full stop of a gateway support, trading platforms do not allow withdrawal of removed coins if such a request is made outside of the time officially given for withdrawal.
Being a customer-centered company, OpenLedger puts its clients interests first, solving all requests individually with each customer contacting Customer Service, and does its best to act in full respect of customer needs and values.
Best regards,
OpenLedger Team