@whatsup,
Customer Care is the number #1 aspect of any kind of organization! So, this type of letters we have to write time to time! It proves the loyalty and reduce the uncertainty as well! We all know we are experiencing a huge troubles in last couple of days and we expect Dev team will address those issues! But so far we had to use Alternatives! As you said here it need to be accepted and they must show us "Hey guys we are working on it! Be patient we will fix them soon"! Something like that we need to hear from them!
You wrote it well! Let's hope one of Dev team member will read this post and atleast understand our concern!
Cheers~