That's very true about some not being able to view the Discord stuff, but I responded specifically on your -in my opinion falsely drawn- conclusion that the support on Discord was lacking.
No real responses in the discord #tech-support room. Lots of messages from users, but very few from tech-support.
We, as SteemMonsters players, can answer a lot quicker than official people, since we're simply with a much greater quantity. Now I'm not saying you should trust any player, but people should be able to trust others to some extent. I also like to doubt people, but why would everyone lie about it?
Of course, a part of the users were not informed at all and that's a serious flaw. SteemMonsters however, has a lot of flaws. @aggroed and @yabapmatt and the other SteemMonsters founders/creators/devs/people make A LOT of mistakes and they learn from that.
We are their test subjects and we all know it.