These kinds of scams/hacking are SO widespread! I don't think it's possible to completely protect ourselves but there are things we can do to lessen our risk. I worry about the elderly the most. My mom is very aware of how to keep herself safe from this kind of thing so I'm relieved about that but she's one of the exceptions I think.
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My Mom is 90 and she is very aware not to give her info out anywhere or to anyone, but a few months back there had been some trouble with her computer and within a close time, she got something about checking her computer which she thought was related and gave someone access to her computer. She immediately realized it was probably wrong, hung up the phone and unplugged her computer. She doesn't pay bills online or have other sensitive info on her computer, so it would not have been the worst thing ever, but still, the scammers are so sly these days. I never say I can't be fooled, but I stay suspicious about everything, just in case.
Yeah, that exact same scenario that they highlight on that Scammer Payback channel. The scam is usually disguised as I.T. help or related to banking. I'm glad the damage was minimal in your Mom's case.
I think it was the recent computer issue that made her miss a beat. If she had no issues recent to the call, I don't think they would have fooled her for a minute.