There ought to be a basic level of training for anyone who needs to use a computer for their work. They need to know certain terminology to make it clear what they are doing. Somehow people manage anyway. Was this a young person? Some only use phones for everything.
!PIZZA
That's the thing. Some of us old farts remember the days when an interviewer would ask: "How many words a minute?" this, of course, related to typewriters, but the point was, it gave an indication that you knew how to use the damn thing. These days, employers don't even ask the most basic of questions; they assume people know how to use computers. Most SMEs don't have an internal computer training program, and they certainly wouldn't pay for training either because we're back to "..... assume you learnt how to use one in school."
You would be horrified at the appalling knowledge levels some people have where their job totally relies on the use of a computer. For example, if there are no icons on the desktop, they're totally screwed because they have no idea how to find Word, for example, via the menu! I kid you not.
There's few standards in most companies for this. In most companies they won't even teach you useful tips for common apps. People are expected to figure it out themselves. Actually one place I worked years ago gave us some lessons in Office, but then they did training for clients anyway. I learnt a few things from that.
Oh, by the way. I would say they were in the 40 - 50 range by the sound of the voice.
Okay, so they ought to have at least some computer experience.