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RE: United and Lemonade--Stranded in Chicago

in #travel6 years ago

That's not the case. The flights you purchased were sold as advertised, and that's the point I'm making. They didn't sell you tickets to flights that didn't exist. That is where their obligation as a vendor starts and stops.

Again, I don't disagree with you that it would have been very helpful and certainly desirable for them to go the extra mile. However, they have no ethical obligation to do so. They sold you the product they advertised, as advertised. No more, no less.

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