That's a load of money to lose Eric! Tourism has been one of the worst hit industries as a result of Covid, both the suppliers and the users! My son lost a large amount in a flight ticket when he tried getting home from Russia last year. I think it was Etihad Airlines, who had to stop flights out of Russia and all they offered him was a voucher that was only valid for 6 months. Totally useless to him as the only way he could get back then, was with a repatriation flight.
A friend who booked to go to Cape Town has likely lost all her money as the airline she booked with has been grounded due to outstanding debt!
But your debacle is just shocking!
That agent's plan could work but which host will want their accommodation establishment to be 'fully booked' unless they're a large concern with multiple rooms, something almost impossible to find on airbnb! Just shocking!
We're no longer Airbnb Superhosts as we don't get enough bookings through them any longer as most of our bookings are done directly or through booking.com.
I really hope you sort this mess out, please let me know what happens.
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It sure is! It's over two weeks' take home pay for most people. I'm sorry to hear your son lost money too. This mess has made it difficult for so many businesses but especially travel/tourism/hospitality. We would book with you in a second btw, even if you aren't a Superhost because we know how awesome of a host you are! Delta (the airline, not the variant) was great about issuing us vouchers for the flights, they just recently extended the them through the end of 2022 and I'm sure we'll be able to use them before then. I'm not sure what the Airbnb system looks like on the host-side but I imagine the workaround solution Airbnb suggested would be a headache for them. Most of the properties that we book are single family dwellings or flats so it might be tough. A good friend of ours has been an Airbnb host for a really long time so I may reach out to her to see if she has any insider recommendations on next steps. We are flabbergasted by how poor customer service has become post-pandemic. You would think that companies would be going the extra mile to keep customers happy but that certainly doesn't seem to be the case. Enough complaining.....I hope you enjoy your weekend! Have you gotten the book yet? It arrived to all of the other overseas destinations about a week and a half ago but it probably takes longer to South Africa.