That sucks that you had to buy another tickets. I am surprised that it was no way for them to retrieve your bookings. Maybe they made it like this on purpose to make more money on cases like this. I would not be surprised.
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Maybe and I would also consider their reason that they don't a internet connection yet to retrieve my booking. Granting that, they have a very poor customer service. Why would they start to serve if they dont have a net when most of their bookings are done online. Not a good alibi at all. Very poor review for them.