Yeah, unfortunately, I agree. What's worse is that most times, he, as a potential new user, couldn't understand why the process didn't work. There aren't enough explanations to tell the user if they did something wrong or what prevents them from going through the process. That's bad! With good error messages, maybe a FAQ or video walkthroughs if it's necessary, at least some of the users could understand what the problem is and fix it from their end if they want to have an account.
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