I say it now for a year or so.
Proper service management for operations is needed!
Living up to ITIL standards.
Separate integration and production environments.
Introduce RfC, deployment and testing plans.
This is not easy, but right now the development and production areas are just mixed.. Or even the same. :(
Having any process is better than having none! Whether ITIL, CMMI or your very own. Given the current situation, I can only say that STINC/steemit has no formal process at all!
The really sad thing is, that even their software development process doesn't exist.
There seems to be nothing in place.
I can understand that devs ignore operations. But please get at least a grip on your dev processes!