If I take you exactly as written I'd agree you got it right.
If I get confused about #1 and aren't sure if you mean the company needs to be more user friendly, Id agree, in terms of communications and their current record of piss poor management behavior, but if you mean steemit.com the condenser blogging UX interface to the chain, well, it could be better, but that's not the same as the block chain itself. And as such outside the real requirements of a witnesses attention or focus.
Thank you though, for the compliment!