They screwed up two christmases in a row, by false advertising and failing to deliver in time, and then lying to me on the phone, say this and then not doing it requiring me to call three times till I was able to get to a supervisor each year, then just receive the "well he should not have promised that" and we will talk to him, typical company bullshit of them not training their workers or standing behind their promise of delivery. The only times it has happened has been in December orders, well in advance of christmas, and still they screwed it up. So I am still a bit bent out of shape at them. I'll slowely get over it, and put it off to piss poor company service and remember it that way. Like I told the supervisor, I can still use their web site to find deals from companies, and then go to their site and by pass amazon completely and only use them as a product search engine.
The other orders outside of December I have never had a problem with.
Lol. Well I have never bought any thing from Amazon, so I can't speak for their customer care. I can relate though to your experience as I get that kind of issues from phone companies over here. They promise stuff they don't deliver and when you call to complain, they make it seem like you didn't understand what they meant in their adverts. It's annoying.
Well I hope the TV series doesn't turn out like your Christmas experience. That will be painful to see.