Lol. Well I have never bought any thing from Amazon, so I can't speak for their customer care. I can relate though to your experience as I get that kind of issues from phone companies over here. They promise stuff they don't deliver and when you call to complain, they make it seem like you didn't understand what they meant in their adverts. It's annoying.
Well I hope the TV series doesn't turn out like your Christmas experience. That will be painful to see.