Why wouldn't I say that I received a reply from a person within minutes when indeed I did???
I'm sorry you have had a negative experience with support, but as for me - I have no complaints based on this single experience.
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The fact will remain fact....whether it is you or me or some one else, till now the support staff is sleeping over my issue, they dont know the pain and fear under such circumstances and even after this if you call them professional then i think the real professionalism is yet to discover....