Dear @delusionalgenius please dont say they used to respond in few minutes...this is totally something wrong....i have initited the trasaction and it failed and i sent them an email till now they have not responded....and not yet resolved....okay...very poor support system,...they dont have even any live chat system or any telephone number where we can contact them.....i dotn know what make u so satisfied but its big thumb down for me....
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Why wouldn't I say that I received a reply from a person within minutes when indeed I did???
I'm sorry you have had a negative experience with support, but as for me - I have no complaints based on this single experience.
The fact will remain fact....whether it is you or me or some one else, till now the support staff is sleeping over my issue, they dont know the pain and fear under such circumstances and even after this if you call them professional then i think the real professionalism is yet to discover....