The problem with hiring customer service means they have to be trained-- financial matters mean more training because laws and stuff that effect crypto.
Polo admits they have system instability at the moment and that's why they disabled Etherium on their site.
Hopefully everything will be smooth again once the network is back to functioning.
I just checked. ETH withdraw and deposit seems to be functioning again.
It's frightening. Nothing against Polo - They just can't handle the volume both in transactions and new users. Thanks for putting this warning out - people should be avoiding Polo until they fix their current problems.
Monday was the first time I ever had issue with them; my steem deposit is still in limbo. I hope all those kinks get worked out asap. I prefer them over bittrex because fees, bit it's hard to recommend them when this stuff happens and they aren't keeping their users in the loop.
I tried to withdraw ETH two days ago, and it says complete, but I never received the ETH in my Coinbase wallet. I have not done a ticket yet. I figured it would get fixed. Looks like I need to do a ticket.
Hi,
So, did you get your eth deposit?