In my journey I have found there is no pressure quite like public social media pressure. If they run a service and are getting a lot of feedback to add something, they would be wise to listen. Remember, in business the customer is always right!
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... As long as its not spamming with DMs. The customer might always be right... but the business owners might get cranky. 😉
Ya no DMs. DMs are usesless in this case as people have already reached out.