Tonight's blog post on Facility Management is a short one. From my experience, at its core, Facility Management is about data management. This is the same for a multi-million dollar property or a personal residence. It is important to have all kinds of information available about your property. I'll go through a list of questions to help you get started.
How many square feet is your property?
What kind of design is it?
What type of roof do you have? How old is the roofing?
Where are your water/electrical/gas shutoffs?
When was your last fire inspection?
What kind of paint is on your walls (latex/oil)? What are the color codes?
How many rooms are there?
How many windows?
How many electrical sockets? faucets? toilets? soap dispensers? trash bins?
How many light fixtures?
How many exits?
What are the escape routes?
What is the maximum occupancy?
What do you have planted in your green spaces? How do you care for them? Has your landscaping company stayed to the contract schedule?
When was your last pest control application?
How many locks and keys does your property require? What access do different people need?
Do you have sufficient ventilation/humidity control? How do you measure it?
What kind of flooring does your property have? What are the manufacturer's floor care recommendations?
Do you have a list of vendors/contractors for plumbing, emergency repairs, electrical, roofing, painting, landscaping, HVAC, fire inspections, glaziers, locksmiths, security, janitorial, power washing, waste management, etc. . .
Where are your building drawings? Are they original design or as-built?
How long have your mechanicals been in service? What is their life cycle? Which ones have you had to repair? What repairs did they have? Were they under warranty?
What is your average utility usage? Are you able to reduce your usage?
How long should it take to clean the entire property? How many people do you need to accomplish the cleaning? What cleaning supplies and equipment do you need?
Do you have owner manuals for all equipment?
Do you have contact information for all occupants?
And there's more
As you can see, there is a great deal to know about each property that I could think off the top of my head. It is far too much information to know every single detail, especially if you have multiple properties. So, the next best thing you can do is to have a system that allows you to track all of that information. Maintenance details, costs, parts numbers, vendor contacts, specifications, manuals, job descriptions, estimates, and so much more. The software that is capable of doing all this can be rather expensive. However, it will save you a great deal of time and trouble when you need to pull up information or create reports.
Of course, you can get by without a CMMS (Computerized Maintenance Management System) by managing all of this information on spreadsheets and folders on your computer. You could conceivably even do this with paper records if you are sufficiently organized. As long as you have a way to quickly find and use information about your property, it will save you a great deal of time when you have to get repairs done. Even a personal residence can use a database of sorts to help keep the upkeep organized and running like clockwork.
As a Facility Manager, it is not my job to do repairs. It is my job to ensure that the maintenance work is done and the information is recorded. The work can be done in-house or contracted out. It is bookkeeping. It is setting up planned maintenance. It is staffing. It is reporting to the C-Suite. All of this is information-based.
The content and image are my own.
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Omg...I work in a lab and I can attest how details like this are underappreciated until things go whack.
!discovery 19
That's something I forgot to put in. Facility Manager is also responsible for emergency response and planning. Also, remediation when things do go whack to put things back how they used to be.
This is a very detailed & perfectly crafted outline on the things a facility manager needs at the fingertips. This isnt' spam. Im just new to Hive.
Because I've done facilities management work before, but are no where near the expertise that you are, a couple things came to mind:
If I was actively in this role in downtown Honolulu, LA or New York.. I'd be looking for this information as a paid-for PDF & would pay $49.97 easy to have this at my fingertips.
Because i'm a bit of an Online Course advocate, web-designer & an Evernote Geek, I'd attach an "How to Manage Multi-Million Dollar Facilities Using One Tool & Never Dropping the Ball Again" Online Course :: film it : face-to-camera, then screenshare in Evernote. Now, for that I'd pay: $297.00.
And if you'd like to do something like this, I could easily help: Create the modules, help outline the class, edit the videos, upload to your Online Platform of choice, and let it start attracting your audience, not to mention ranking in Google for years to come.
I'd be happy to chat,
Robb Gorringe
You're not too far off base. IFMA (International Facility Manager Association), ProFM, and BOMA (Building Owners and Managers Association) have professional certification courses that cost in the thousands. I'm working through some of those. What's lacking is probably something more entry level for real estate investors or home owners.
Those acronyms do sound a tad intimidating. My friend Pat Flynn was an architect & he created a course on how to study and pass a certain exam. That was 10 years ago. He's still earning income on that course.
Maybe i see a simplicity & "to-the-point" type of style you have that easy to grasp. What if you prepare those who must (must) spend thousands of dollars? If they try & fail, (in their mind, they're up a creek without a paddle), and might detour them away. But if they spend $197 with you first, they'll be sweating less for the big test.
That sounds like an idea. Although, I haven't passed the courses yet. I think it's something to work up to. I do remember Pat Flynn's story.
I think, at the moment, I don't know what I know. That was the whole point of creating an account, to write down some knowledge to build up an overview of what I have learned on the job. Let's revisit in a few weeks.
That's cool you know Pat's Story. If you mean a Hive account, i totally understand. We revisit any ideas you have in a few weeks.
But hope my comments encouraged you to realize you have a lot to offer the world.