Very interesting and true post. I, like you was in a management position once and even I had to follow what came from up top and I always said that they sit up there and make all these rules and offers and think that we at the bottom can just do as they plan. Some of them never even been on the bottom to know what we did each day and what we had to deal with and that was tough.
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Its a common practice for most businesses to be top down which is why they contsantly struggle and have high turnover of staff