It's not always easy to use dialogue to solve problems. I, though believe that it's the most sincere way of communicating and figuring a way collectively. The most important skill for that is listening or like deep listening skill. I've learned throughout my career that in order to have a great and meaningful dialogue is to be able to listen and exchange information without holding judgement. But that does take a lot of practice and understanding environment too.
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I completely agree with you, listening to people when they want to talk and express themselves is the best thing we can do, despite it being complicated, we usually just want to talk and talk and listen which is nothing good. Relationships are always complex and therefore, we must be very calm and patient to try to resolve differences between ourselves and others.
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