I agree. Once is more able to read the smaller nuances of communication like voice inflection, tone and body language. It's a better way to go. These days it's not well regarded I guess; people feel they are too busy for it...I disagree.
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RE: Coffee business
Perfectly said brother, especially the part about tone and body language.
I'll have to disagree here as well. To me it's all about your priorities and making time. One simply does not "have" time for something, you have to make time for whatever it may be. And I believe face to face, human interaction is going nowhere, it will forever be a necessary part of "being human".