Part 5/8:
A critical issue in retail operations is workforce management. Rude described the challenges store managers face when juggling staff scheduling while trying to optimize associate satisfaction and customer experience.
Paler's approach to this “hard problem” involves utilizing sophisticated optimization models. These models analyze demand at a granular level, incorporating employee preferences and customer feedback—something traditional workforce management tools often overlook. The result is a dynamic and precise staffing solution that enhances associate engagement while improving operational efficiency.