Part 7/8:
Transformational efforts in retail cannot happen in isolation. Rude asserted that it’s crucial to understand the interconnectedness of operational decisions throughout the value chain. Actions taken at store level can significantly impact procurement, supply chain, and overall customer experience.
Paler’s strategies focus on creating this connected workflow where feedback loops inform decisions at both the frontline and central levels. For example, insights gained from store managers can refine demand forecasting models, promoting a system of continuous improvement that ultimately enhances both local and organizational performance.