Part 4/8:
Consumer Sentiment: Years of Discontent
Customer dissatisfaction is widespread, often tied to years of perceived mistreatment by both Comcast and Spectrum. Many are willing to pay more to escape these companies for alternatives they believe are more reliable or offer better customer service. The availability of options like Verizon's and T-Mobile's home internet, which have been gaining customers rapidly, demonstrates that the traditional cable companies can no longer take their market presence for granted.