Part 7/14:
Given the vast workforce, ensuring that employee needs and pain points are addressed is a significant challenge. Genpact employs diverse tools like chatbots (e.g., Amber) to gauge employee sentiment and identify issues at scale. However, the speaker advocates for personal interaction—direct communication remains vital to truly understanding employee challenges.
Building a culture where employees feel valued involves clear communication, recognition, and fostering a sense of belonging. The organization’s approach aligns well with the idea that happy employees drive better performance and retention. During challenging times like the pandemic, communication and connection became even more critical, highlighting the importance of personal relationships.