Part 9/12:
This level of personalization and data exploitation raises serious ethical questions. While companies claim they take steps to limit vulnerable players, the adequacy of these measures is questionable. Major U.S. operators like DraftKings and FanDuel decline to specify how they prohibit problem gambling, and industry assumptions dismiss concerns about addiction, comparing it to ordinary phone use.
Industry representation, like Bill Miller of the American Gaming Association, dismisses concerns about addiction by equating gambling with regular smartphone use, downplaying the problem. However, experts and gamblers alike point to the rising number of problem gamblers and the inadequacy of current self-regulation.