Part 3/10:
The System’s Complexity and Lack of Transparency
Despite the assertions of the MTA’s officials, many drivers say they are left in the dark about the specifics of fees and discount policies. One case involved Ian Chichester, who was hit with an unpaid toll bill of around $3,200 that escalated to $35,000 due to accumulated late fees and penalties. His experience highlights how the rules can change unexpectedly; initially, he was offered a settlement discount of 80%, which was later reduced to 50%, without clear explanation. Chichester also revealed that the tolls weren't even his — they were for a family member's car, which he helped register and operate, further complicating his situation.