Part 8/10:
A significant concern raised in the investigation is the absence of standardized, transparent rules guiding toll fee disputes and discounts. Without clear, published guidelines, drivers are left to navigate a complicated, sometimes opaque system that may unfairly penalize those who are unaware or unable to respond quickly.
Many legal advisors point out that the notification process is flawed—drivers often report not receiving warning notices until penalties have accumulated too far, exacerbating the problem.