Sorry for your bad purchase. When I shop online, I read first the reviews and only buy in shops that has good rating. 4.8 of 5 would be my standard. I also look at how much they sold. These are my basis before clicking that checkout button. I don't know how it is in your country but in the Philippines, online shopping platforms has device ways to make shopping online better.
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Well, the website where I shop, doesn't have spacing for reviews, I guess they deliberately did this because they know they'll be selling bad products. I think I understand what you mean. But I guess a lot of us fall for good packaging and don't know the product might come out really bad..