Wow, that sounds like a horrible ordeal! I am glad that you are on the road to getting it taken care of. It stinks that they are trying to play the game with you, but good that you stood your ground and they are finally conceding a little bit. Best of luck closing all of that out.
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It has annoyed me a lot over the last 6 weeks and every time I thought about it, I was pissed. But, it is sorted and life goes on. :)
Great to hear!