I don't think it was the banks felt per se, it was the loans manager, but they represent the bank.
Exactly. When a soldier makes a gross error, they fire the General. He is in charge and if his people are not trained or do something wrong, it is his fault.
In the US, I encourage as many people as I know that have long-term mortgages to refinance if they have the credit. My sister saved $700 a month just by doing that. She didn't incur too much more on her principle and if she wants to apply that $700 to it, she will realize the gain quickly. People do not realize that over 1 year, they will have saved almost $8500.00! just by doing that. A point or two IS a big deal!!