I assume that data is still being received on the database and should be seamless to re-initiate.
I don't know what the problem is. The "no ETA" part makes me think he either hasn't isolated the problem yet or it's not up to him to fix it (like hosting).
Centralized things can fail. We all know that. These are some services offered by arcange to the ecosystem that are not backed up by others like nodes are at the blockchain level.
It makes me wonder how ready we are for "Prime Time."
Many things can go wrong, no matter how ready or big you are. But many good things can happen too.