I was surprised to learn that you own a business, what do you do?
As the saying goes "the customer is always right". I think you have to keep a low profile and, above all, have a power of service, it is a very important point when dealing with the public. Reconciling is always an act that deepens empathy and strengthens relationships.
Interesting post
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Thanks for the advice @reinaldoverdu, I am into sales of body care products, provisions and home care products.