"Good content producers" includes accounts engaged in identity theft and a whole lot of other malicious crap. Account who keep claiming they should be treated better than others because they are superior in nature. The same "good content producers" who take fellow-content creators' work and post it as their own, who defraud curators and readers, who only see Hive as free money. (Wil is not included in this statement.)
The reason we use Discord is because it's a public chat venue. We do not process anything behind closed doors or privately. We do not allow proxy appeals as those commonly lead to threats for the unfortunate victim who was selected as proxy. We do not allow virtually anything that can be seen as favoritism. Nothing about the message on Discord, which is basically detailed instructions to let the community know why they are appealing, is unfair. The instructions are detailed to help people. This is the only service that even has an appeal mechanism built into the process. Imagine if it didn't. Everyone is equal. And it's this very equality that's a problem for those "good content creators".
In regards to reform, Hivewatchers has a constant cyclical feedback policy. We adjust the scope and process constantly to fit the evolution of Hive. There is even an anonymous feedback form. Everyone is encouraged to provide feedback in whatever way they choose and I do read and take it all into account. The only feedback I will never, ever incorporate is to treat some different than others because like I said, everyone is equal.