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if you haven't put any money into it, you might have the chance to delete it and start over?

do they have a help desk?

Not that I can find. The reason I went with the cold wallet is because the other wanted my server and I don't know what that is. I don't have a server.

I'm guessing that is is for a specific coin?

I haven't looked at crypto possibilities since my computer went down

Yeah, it's for EOS and coins from their mainnet. I got a bunch of coins not listed on Binance in the airdrop and I want to move them to a wallet where I can use them

can you move them to Binance?

They're already on Binance... I figured it out!

the Rich gets richer LOL