It's happening again - only your device isn't working!

[techsup]

It's happening again - only your device isn't working!

Clinical specialist says sure, walks in, moves the unit so the data cable has slack. My next visit happens to be when the site is using the unit in the morning and I asked to sit in to see if the issue comes up. Basically it's a PC that connects to some equipment with a data cable in the next room, which is an operating theatre. Clinical specialist and I check first instrument after the procedure is done to make sure it was good. I advised the site to use the backup cable and see if the problem still happens - it's never been used... I ask if we can move my unit a little closer so that cable isn't straining so much. A nurse moves my unit to the side to stand next to the surgeon.