Yeah I too think this would be useful for him in the future. If he avoids dealing with this, he would still have to face difficult people in the future too.
I didn't know about Charles Schwab but being paid $1mil is certainly very rewarding for having relational skills. It shows relational skills is as valuable as knowledge. This skill is actually rather hard to learn and we have to learn it for a lifetime. Haha. Thanks for your thoughts @maverickfoo. Appreciate you dropping by :)
Communication is such a commodity, that even being able to speak to machine, animals and people (who may behave like animals) can draw high salary!
Haha this cracked me up, thanks @maverickfoo for putting a light conclusion to this! :D