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Hi,
Thank you for bringing it to our attention.
I hope that the new, updated guide that we published has solved this.

No problem and thanks for updating. I just want genuine new users to have a good experience and feel welcome. Obviously there will be abusers, but I would assume innocence or ignorance until there is proof of maliciousness. I know you get flack from various people, but most cases I have seen were justified. It needs to be easy for the innocent to get off the 'naughty list'.

Cheers