Air New Zealand has recently launched a new program with the digital solution, Dimension Data, to use HoloLens to improve the quality of air services.
VRScout, a foreign technology website, reported that the implementation is currently in the BETA test phase. And New Zealand Airways also released a short film to explain the plan. The flight attendant will be wearing the HoloLens unit to serve the passengers. Air attendants can use HoloLens 'face recognition program' to read passengers' emotions, flight details and diet. In other words, by wearing HoloLens, the air attendants will be able to know all the passengers with every details when they are serving.
In addition to the use of face recognition technology to distinguish the emotions of passengers, the VR will also recognize the tone of the passengers to infer the mood of passengers. In the demo video, a waiter can observe the change of a passengers' mood from "calm" to "nervous". Leanne Langridge, general manager of the New Zealand air crew, said that the adoption of this VR forms a new way to improve customer service. "This is about using technology to improve the customer service experience and provide more information about the guests to the crew."
Although the plan is only in the BETA stage, but both sides are praising the potential of the plan. The flight attendants can more clear judgement about the needs of passengers with better work efficiency.
HoloLens is a product from Microsoft. Looks like Microsoft found a good way to apply VR than Google's glasses.
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That is quitr interesting application of the Virtual reality technologies there, i personally have only try gaming with virtual reality technology, and it really depends in the user is well adapt to it, otherwise will get dizzle very easily. And honestly now low priced airline are gaining market in tue airway industry, services are not the major factor when compared to pricing, so i cannot predict whether this will be an advantageous effect or just another gimmick trick for the airline advertisements ~
Oh my god, what a wonderful idea. Yes, I think this kind of technology should be actually well prepared as there is google glass, face recognition technology established many years ago. What it have to do it just simply link the data base with the face recognition result. So, in technical side, it seems not mission impossible. But just waiting for the business operation to adopt it.
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