I'll be there if I can for sure. Steem meet up at your store! That'll be post-worthy.
It's getting harder for small businesses to keep up. Big stores apply a lot of tech and often the smaller ones can't keep up with it due to cost. Also buying power has a bearing I think. Just gotta tough it out and do what you can I guess. I would say customer service will keep them coming back but most don't give a crap, as long as they're saving money - Or getting more for the same money. (It's all about more these days it seems). Plus online there is no customer service right?
Tough times though, I feel you.