In the banking industry, most mode of service delivery to customers focus on comparing customer's satisfaction as perceived assessment were based on quality service delivery. Service delivery is an important marketing and operational strategy used by every financial institution to achieve the satisfaction of customers.
Electronic banking channels basically refers to the use of technologies in delivering banking services. It is an umbrella encompassing variety of devices with which bank services are automated without visiting the banking halls. Some of the examples of electronic banking includes;
• Automated Teller Machine(ATM).
This is an integration of network computer terminal network record keeping system that will enable customer's to achieve effective customer's service delivery.
• POS.
This is the payment device that allows debit/credit card holdings to make payments at sales or purchases
• I- Banking.
Internet banking is referred to web banking, internet banking, and cybernet. It is nor developed in service rendering. It is also known as visual banking.
• M- Banking.
Mobile banking is a channel that allows bank customers to conduct different transaction through a mobile device. Mobile banking relies on WAP(wireless application protocol). Mobile banking allows a customer to perform the following:
Cashless policy.
Funds transfer.
Bank balances.
Printing statement.
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