I've been waiting for my STEEM deposit for a week, and have not received any response on the ticket I opened.. I wish there was a way Steemit could reverse the transaction it's not like they don't have $60 mil on their Steemit account..
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I too have been waiting a week for a Poloniex support ticket to be answered. Only I am trying to transfer Steem from Polo to Steemit.com. It's maddening... how can a ticket go that long without being looked at? Hire some folks!
The problem with hiring customer service means they have to be trained-- financial matters mean more training because laws and stuff that effect crypto.
Polo admits they have system instability at the moment and that's why they disabled Etherium on their site.
Hopefully everything will be smooth again once the network is back to functioning.
I just checked. ETH withdraw and deposit seems to be functioning again.
It's frightening. Nothing against Polo - They just can't handle the volume both in transactions and new users. Thanks for putting this warning out - people should be avoiding Polo until they fix their current problems.
Monday was the first time I ever had issue with them; my steem deposit is still in limbo. I hope all those kinks get worked out asap. I prefer them over bittrex because fees, bit it's hard to recommend them when this stuff happens and they aren't keeping their users in the loop.
I tried to withdraw ETH two days ago, and it says complete, but I never received the ETH in my Coinbase wallet. I have not done a ticket yet. I figured it would get fixed. Looks like I need to do a ticket.
Hi,
So, did you get your eth deposit?
Customer service is a great tool for business growth. Its understandable that business can run into problem but should be more attentive and responsive when issues arise. I hope poloniex dont get out of market space. Kindly follow me @bewajijohnson
I do have a question here for the crypto community.
is this happening only with steemit transfers to Poloneix or happening with other cryptocurrencies on polneix.
If it happens with lots of cryptocurrencies we will try our best to reach the maximum possible of Poloneix users to quit Poloneix and never use it again. and this will make Poloneix a shitty small exchange its us who make it big not Poloneix itself
You can see here :
Bytecoin, Bitmark, Riecoin, SBD, Steem, and StorJcoin X are all disabled currently.
They have had my 1233 steem powerdown payment since Monday...
So far, Steem is the only one for me that has been effed up. And you have others complaining about SBD. But it would be good if others shared tickets they have on other coins. It's gotten me spooked to try moving anything off the exchange because I'm unsure what form to send it as. BTC? ETH? Definitely not Steem, which hurts Polo's reputation.
Also have a ticket open and waiting for 14 days now... no reply. I clicked a withdrawal link sent to my email and the activation code was consumed, but the transfer never authorized. A simple feature to revert any transactions that are "pending" longer than a few days would automatically fix this issue. It's pathetic, really.
For sure.
Share your support ticket here everyone, all on one post, share the Poloniex email address you used, etc etc
We can make a difference here and maybe use this one post to send to them and fix a bunch, in a hurry!!!!!!
#TEAM
--
right???
I am also "AWAITING APPROVAL" and have been for 3 weeks. Not sure whats really happening with poloniex , but right now I could use some expert help to get my btc out. If you have any ideas please let me know.
Steemit can't reverse the transaction but I'd love them to make a post about poloniex transfer being down. This would avoid a lot of unnecessary headache for Steemians. Hopefully Barry's post can help Steemian be aware of the current situation.
It's one thing for @poloniex to states that they are overwhelmed by too much requests to respond to all of them in a timely manner but it's pretty unacceptable for @poloniex to not warn their client their SBD and Steem transfer are not working at this moment.
Poloniex has a notice box which doesn't mention their transfer for SBD and Steem are down yet they mention their ETH transfer are down.
@ned, @andrarchy
Remember last week when I posted about both STEEM wallets being down at Bittrex??????
Kinda makes you wonder.
"Wallet maintenance" LOL
.... too many times we are seeing this.
And thanks for the big heart you always show people my man!
check out mah post on this thread on how to get your steem out of poloniex. it makes complete sense once ya see it...but be careful! Btw, how can we get in touch? I have a proposal for you @teamsteem ! :)
Get on Steemspeak.com and you'll find me there. Google steemspeak and you'll see the link. Download discord app and you'll be good to go.
cool! chat with you soon!
You are very right. This is the more reason why we steemers must be all updateed on what is happening there even before taking any decition is the crypto market. Have it in mind that cryptocurrency is always volatile, meaning anything can happen anytime. Kindly follow me @bewajijohnson
Thank you guys for speaking up. This is a real problem and I'm glad I know to try to avoid repeating the same mistakes. Thats whats it's all about. We have to let each other know whats going on. Again, too many leeches and snakes in the cryptocurrency world.
Bro! Me too, a bunch of SBD and quite a few Litecoin.
Mine is going on 5 days now. Also, absolutely no response from the ticket I've opened.
I wait for me tickets responses since may and never received any.
I was telling people...
https://steemit.com/steemit/@niceviewsua/poloniex-no-withdraw-transfer-steem-hold-your-steem